Timely Care

Life can sometimes present personal, family, or social challenges that impact your academic and personal well-being. These challenges can range from stress and anxiety related to coursework, to difficulties in personal relationships, or unexpected family issues. Such obstacles can affect your ability to focus, maintain motivation, and achieve your goals. We in Student Affairs want to empower and encourage you to reach out for help when needed. It’s important to remember that seeking support is a sign of strength, not weakness. Our resources are here to provide you with the tools and assistance necessary to navigate these challenges, ensuring that you can thrive both academically and personally.

We are excited to announce our new partnership with TimelyCare, a virtual health and well-being platform that provides 24/7 access to care from anywhere in the United States, at no cost to you.

What is TimelyCare?

TimelyCare is a comprehensive virtual health and well-being platform tailored specifically for students, offering a variety of accessible services via a mobile app or desktop. Their team of qualified mental health professionals embraces a philosophy of wellness, empowering you to become more self-aware and make positive changes. TimelyCare's confidential counseling services provide evidence-based, solution-focused cognitive behavioral therapy to address any concern, big or small.

How can I access TimelyCare?

Download the TimelyCare app from your app store or go to timelycare.com/Woodbury. Register with your school email address to start using the services from any web-enabled device – smartphone, tablet, laptop, or desktop.

Who can use TimelyCare?

Any enrolled Woodbury University student.

What services are available?

• MedicalNow: 24/7, on-demand medical care.
• TalkNow: 24/7, on-demand emotional support.
• Scheduled Counseling: Select the day, time, and mental health provider of your choice (12 visits per year).
• Scheduled Medical: Choose the day, time, and medical provider of your choice.
• Self-Care Content: Access yoga and meditation sessions, group conversations with providers, and other health and well-being topics.

How much does a visit cost?

TimelyCare services are available at no cost to Woodbury students.

Additional FAQs:

• How do I log in? 

  Download the TimelyCare app or go to timelycare.com/Woodbury.

• I already have insurance. How does TimelyCare benefit me? 

  You have free, 24/7 access to providers from anywhere in the United States, regardless of your insurance status.

• Can I get a prescription? 

Yes, if the provider deems it clinically appropriate.

• What can I be treated for? 

TimelyCare’s providers can offer support for a wide range of common concerns and will decide on the best course of treatment after talking to you.

We encourage you to take advantage of these resources to support your health and well-being. Download the TimelyCare app or go to timelycare.com/Woodbury to get started.

Urgent Situations & Emergencies

What is an urgent situation?

An urgent situation is one in which you are concerned about yourself or another person who may be:

• at risk for suicide
• at risk for harm to others
• having difficulty functioning, i.e., not eating, not sleeping, etc.
• psychotic symptoms, i.e., hearing voices or seeing things that are not there.

These sorts of situations cannot wait for a routine intake appointment. Here are your options:

1. You can reach a crisis counselor by calling the Counseling Center's 24/7 Crisis Line: 909-748-8960
2. During business hours, Monday through Friday, 8 am - 5 pm.

Call the Redlands Counseling Center, 909-748-8108, and let the administrative assistant know that you (or another student) need(s) to talk with a therapist as soon as possible. The administrative assistant will need to talk with the student to obtain contact information and a brief description of the situation. 

If the crisis counselor is not available at that time, the administrative assistant will ask for the student's availability that day and will schedule a same-day phone assessment. The crisis counselor will call the student at the agreed-upon time, will make a phone assessment, and develop a plan for the student for care.

For life-threatening emergencies, always dial 911 and campus security at 818.252.5208.