Counseling Services and the CARE Team

Life can sometimes present personal, family, or social challenges that impact your academic and personal well-being. These challenges can range from stress and anxiety related to coursework, to difficulties in personal relationships, or unexpected family issues. Such obstacles can affect your ability to focus, maintain motivation, and achieve your goals.

The Division of Student Affairs empowers and encourages students to reach out for help when needed. Student Affairs provides resources, tools, and assistance to support students in navigating the challenges that may impact their educational journey, ensuring that they can thrive both academically and personally.

Description of Counseling Services

For the 2025-2026 academic year, the Counseling Services Office, a division under Student Affairs, will offer direct counseling support to students through individual counseling sessions, including intake, treatment planning, case-management, and solution-focused therapy. Counseling Services also offers a variety of other resources, including workshops, presentations, support groups, and referrals to outside resources when needed.

Contacting Counseling Services or Making a Referral:

Contact Student Affairs for more information, or visit the Whitten Student Center.

TimelyCare Services

All students have access to support through TimelyCare. TimelyCare is a comprehensive virtual health and well-being platform tailored specifically for students, offering a variety of accessible services via a mobile app or desktop. Their team of qualified mental health professionals embraces a philosophy of wellness, empowering you to become more self-aware and make positive changes. TimelyCare’s confidential counseling services provide evidence-based, solution-focused cognitive behavioral therapy to address any concern, big or small.

Visit timelycare.com/woodbury or download the TimelyCare app from your app store. Register with your school email address to start using the services from any web-enabled device – smartphone, tablet, laptop, or desktop.

Urgent Situations and Emergencies:

What is an urgent situation?

An urgent situation is one in which you are concerned about yourself or another person who may be:

at risk for suicide
at risk for harm to others
having difficulty functioning, i.e., not eating, not sleeping, etc.
psychotic symptoms, i.e., hearing voices or seeing things that are not there

These sorts of situations cannot wait for a routine intake appointment. Here are your options:

You can reach a crisis counselor by calling the Counseling Center’s 24/7 Crisis Line: 909-748-8960
During business hours, Monday through Friday, 8 am – 5 pm: Call the Redlands Counseling Center, 909-748-8108, and let the administrative assistant know that you (or another student) need(s) to talk with a therapist as soon as possible. The administrative assistant will need to talk with the student to obtain contact information and a brief description of the situation.

The CARE Team

Concern, Assess, Respond, Evaluate (CARE) is a cross-divisional team that reviews student cases related to social, mental health, academic or behavioral issues.

The CARE Team’s Purpose

Woodbury’s CARE Team is a cross-departmental, multi-disciplinary team of professionals that work together to identify and respond to students who are overwhelmed, experiencing distress or are at risk of crisis, including students who are displaying behaviors that put themselves or others at risk. The CARE team works collaboratively to connect students with campus or community resources to help them manage the distress and resolve the issue(s) at hand so that they can maintain wellbeing and academic achievement. The CARE team also works to educate the university community around issues of wellbeing and university resources and referral options to crate a community in which members look out for one another, care, and will be proactive in addressing individual or community concerns.

Connecting with the CARE Team

It can be difficult to notice all of the things going on around you, but there are many signs that a student may be in distress. The CARE team can help members of our community understand, respond to, and report their concerns.

You can reach out to CARETeam@woodbury.edu or contact the Chairs of the CARE Team for assistance:

Carrie Watts, at 818-394-3345

Evetth Gonzalez, at 818-252-5218

Anyone can make a report to the CARE team regarding concerns about a student who may be in distress or at risk. Referrals may be made from faculty, staff, students, parents, or community members. A referral to the CARE team does not mean that the student is “in trouble;” rather it means that a trained person will reach out to the student and talk to them, and will work with a team to determine how the university can support and connect them to resources.

CARE Team Members

The CARE Team is comprised of representatives from both Academic Affairs and Student Affairs, in addition to Campus Safety and other divisions as needed. CARE Team members collectively have a broad connection to the student experience on campus, and bring to the table a variety of skills, experiences and perspectives. This cross-departmental approach allows for collaborative decision-making to support students and connect them to appropriate resources.